Frequently asked questions

How can we help?

If you don't find the question you're looking for, don't worry, just get in touch with us and we'll help you the best we can.

How many hours do I need?

It depends on the size of your home, how many rooms and how much is in them, plus the quality and depth of cleaning that you require.

Ultimately the choice is yours, and you may want fewer or more hours and then prioritise the rooms and jobs to be completed.

Below is a general guide for various property sizes:


Our hourly rates include the cleaner's wage and the agency fee. Rates vary depending on the area you're in and the number of hours you require each week. If you'd like a free quote, then contact us! All we require from you is the approximate number of hours you need and your postcode.

The majority of our offices are open late and available at least 6 days of the week. Go to your local office to find out the opening times.

We don't believe in long and complicated contracts and do believe in being fair. Naturally, like any business, we have to have terms and conditions, and these can be found in the footer of any page. If you do ever need to cancel, all we ask is that you give us one month's notice.

We first carry out a telephone interview. If the applicant seems suitable, we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with references do we accept them onto our database. We then monitor every cleaner thoroughly for the whole time they are with us.

Of course! We know the cleaner will be in your home and that personalities are often as important as cleaning standards. Once we choose a cleaner for you, we'll arrange for them to come along and meet you so that you can approve our choice and discuss the cleaning tasks you require. It's important that your cleaner is someone you like so there's no need to agree to the first person we send you. Once you're satisfied that we've sent the right person for you, you can then mutually arrange a regular clean day and time. If you'd like to skip the interview and go straight to cleaning this can also be arranged.

Just give us a call, and we will provide you with a cleaner to cover.

Yes of course! Our cleaners are fully flexible and will take on evening or weekend cleaning work. Please note in certain areas a supplement hourly charge may be added for cleans after 6pm or at weekends.

Most of our offices do not do monthly cleans - typically our most infrequent clean is every fortnight, or a one off.

No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.

Yes, our cleaners do not carry their own cleaning products or equipment. The majority of our clients prefer to specify the substances used in their homes. Please be aware that due to health and safety bleach is a banned substance.

Yes, of course, we have a large and varied cleaner base, and we'd be happy to assign you someone different if you are unhappy for any reason. Just give us a call.

Yes, including a minimum of £1,000,000 public liability insurance. In line with all other insurance policies, this is indemnity cover not new for old and there is an excess on the policy. To keep costs reasonable, the excess is £100 per claim.

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