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Privacy Policy

Last updated: May 1st 2010

MAID2CLEAN recognises the importance of protecting the privacy of all information provided by users of our web site all other customers of our services. We created this policy with a fundamental respect for our customer’s right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practises for all services owned by MAID2CLEAN.


MAID2CLEAN collects information from our website users and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.

Registration and Information Ordering

When requesting further Franchise documentation users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested information.

Communications from Us:

In order to best serve our customers, we may send updates that contain important information about our Franchise and services. Recipients, however, can choose not to receive these communications from us, as set forth in the "Permission" section below.

For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.

We may combine demographic information supplied by a prospect franchisee with web site usage data to provide general profiles, in aggregate non-personally identifiable form, about our customers and their preferences in the content of the site and advertising. We do not share this information with our advertisers or business affiliates.


If your information changes such as postcode or e-mail address, or if you no longer wish to receive Franchise information. we provide a way to correct or update your personal data: you may either contact us by e-mail at or call us on 0701 0702 071.


We use reasonable precautions to protect our customers' personal information and to store it securely. Sensitive information that is transmitted to us online is encrypted and is transmitted to us securely. In addition, access to all of our customers' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.


Our web sites contain links to other sites. MAID2CLEAN is not responsible for the privacy practises or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.


If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.

For questions about this Privacy Statement, contact:

MAID2CLEAN Franchise Limited
Caiden House
Canal Road, Timperley
WA14 1TD

Maid2Clean Discrimination Policy


Maid2Clean is committed to providing high quality service, for clients based on fairness and equality.

This Equalities Policy formalises our commitment to quality, effectiveness and efficiency underpinned by equality for users of our services and the cleaners who deliver them. This document represents our Equalities and Anti-Discrimination Policy in full as well as restating our long standing commitment to high quality services provided on the basis of fairness and equality.

2. What is discrimination?

To discriminate is to treat a person more or less favourably on the basis of colour, nationality or ethnic origin, religion, culture, gender, marital, parental or property status, disability, age, sexuality, or other such category that is irrelevant to the individual’s right to receive fair and equal treatment. It is generally recognised that discrimination can occur in many ways.

Discrimination on the basis of race, nationality, age, colour, ethnic origin, gender marital status and disability is unlawful. Discrimination can also be direct or indirect. Direct discrimination is deliberate. Indirect discrimination is where an act or failure to act, whether with intent or inadvertently, has a disproportionate impact on a particular group.

3. Statement of Intent

At Maid2Clean we are committed to ensuring equality in the services we provide and in the way we register cleaners. The company wants to make sure that everyone is treated fairly, regardless of gender, race, disability, ethnic origin, marital status, age, religion, parental or property status or sexuality.

Our Visions and Values

Setting objectives, targets and goals:

Maid2clean will comply fully with the requirements of all relevant Equalities and Anti-Discrimination legislation.

4. Maid2clean as a Service provider

Our commitments to you

We will:

  • Avoid discrimination when developing and delivering services.
  • Ensure equality when dealing with your complaints, comments and compliments.

6. Maid2clean as an Introducer

We will maintain an environment where no individual is subject to discrimination or harassment on the grounds of race, colour, ethnic origin, nationality, gender, disability or marital status and on the non statutory grounds of religion, culture, age, (subject to normal retirement practises), parental or property status and sexuality. Maid2Clean is committed to a policy of equality both in the work place and when recruiting, selecting and promoting employees.

Our commitments to you:

To ensure the Council maintains equalities for applicants and employees in the workplace we have made the following commitments:

We will:

  • Monitor recruitment procedures to ensure they are fair and meet the needs of our clients.
  • Ensure Franchisees are fully aware of our Equalities Policy, what it means for them and what responsibilities it entails.
  • Ensure new Franchisees are briefed on the Equalities Policy at their induction.

We will maintain records of the following:

  • Advertisements for vacancies by date advertised.

7. Communicating the Equalities Policy

All new Franchisees will be informed of this policy during induction.

9. Responsibility for the Equalities Policy

All Franchisees and others who work on their behalf have a duty to carry out the requirements and responsibilities outlined in this policy. nd

(b) which he/she knows or ought to know amounts to harassment of the other”.

Section 7 defines “harassment” as including a “course of conduct” causing alarm or distress and states that this must involve conduct of this nature on at least two occasions.

Recruitment Policy

Maid2clean has been trading since 1993 and presently (september 2015) provides work for 17,500 cleaners from all different backgrounds and nationalities. Tens of thousands of people apply each year. Competition is fierce for cleaning jobs in the domestic sector. Such is the demand for work that on average, 5% of applicants are selected for interview.

The policy of maid2clean is to recruit the best person for the job. Some of the criteria used (in no particular order) for selection of interview is:

1. Previous cleaning experience
2. Good attitude/work ethic
3. Can demonstrate reliability
4. Quality written references
5. Can provide two forms of identification, traceable to a UK address.
6. Ease of contact e.g. e-mail, land line & mobile number
7. Proximity of cleaner to the present client demand
8. Flexibility of worker (e.g. where he/she can work)
9. Appropriate level of English sufficient to comprehend the Cleaner Handbook, Best Practice Guide and client instructions and written or verbal work related instructions.
10. Eligibility to work in the UK
11. Demonstrates honesty, reliability and integrity
12. Willing to work for one or two clients per week until more work becomes available.
13. DBS verification
14. Ability to work throughout the year
15. Can provide a photograph for ID badge
16. Wants regular part-time work not full time hours

Following interview the agency will allocate placements where possible and continue to make client introductions to those cleaners that call us back with feedback on the status of clients and demonstrate the above attributes.

Maid2Clean Franchise

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"Flo, our cleaner, was amazing and I would recommend her to anyone. She has been a great help over the last few months when I most needed it."

"I would like to thank Cathy for her work & excellent cleaning."

"Thanks for the pleasant and prompt service you have provided, you have certainly stood out from the other cleaning companies I have used in the past!"

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