Service updates during coronavirus (COVID-19) outbreak

Symptoms

The most common symptoms of coronavirus (COVID-19) are recent onset of any of the following:

• a new continuous cough
• a high temperature
• a loss of, or change in, your normal sense of taste or smell (anosmia)

For most people, coronavirus (COVID-19) will be a mild illness. However, if you have any of the symptoms above you must stay at home and arrange to have a test to see if you have COVID-19.

Further government guidance for households with possible coronavirus (COVID-19) infection can be found here.

What are we doing?

We want to inform you of the actions we are taking as a business to protect our cleaners and our clients as far as possible during the COVID-19 outbreak. You will, of course, know the government have ordered people to stay at home wherever possible but with a few exceptions. On the other hand, we don't need to point out that a clean house is even more essential during these times.

• We are in constant contact with all our cleaners and are asking them and yourselves to take all the precautions you can.
• If you or anyone in your household have any symptoms, please let us and your cleaner know as soon as possible.
• We have also informed our cleaners to do the same if they or anyone in their household displays any symptoms.
• We have always ensured that the same cleaner attends the same clients each clean and that our cleaners only use the clients cleaning materials, to prevent cross-contamination.
• Maid2Clean and our cleaners would like to thank you for your continued support at this difficult time, it is much appreciated.

Latest government advice

• Work in the home like cleaning can continue provided the person carrying out the work has no symptoms and that no-one in their household is self-isolating
• Social distancing of at least 2 metres must be maintained
• Travel to and from this type of work is allowed
• No work should be carried out by any tradesperson who has coronavirus symptoms, however mild
• More details can be found on the government website here

For the safety of both Clients and Cleaners, we have introduced the following rules

• Cleaners must not clean if anyone in their household has symptoms (however mild) or self-isolating
• Clients must not allow cleaning if anyone in their household has symptoms (however mild) or self-isolating
• Clients must stay in a different room to the cleaner. Social distancing of at least 2 metres must be maintained at all times

Social Distancing & Face Coverings

Cleaning is one of the few exceptions for entering peoples homes; it is incredibly important that cleaners respect Government guidelines and clients wishes when they are entering a property.

• Cleaners must at all times observe social distancing of 2 metres from anyone in the property
• Face coverings are not mandatory, however if the client asks for them to wear one, then they should be prepared to do so
• As always cleaners must never under any circumstances, take anyone (including children) with them to a clean

All cleaners must follow our detailed cleaning and safety guidelines

These are based on the latest guidelines from Public Health England, Health Protection Scotland and the NHS.

• Thoroughly wash their hands before, during and after their cleans with warm soapy water
• Surfaces should be cleaned using regular products and then where possible, disinfected using a product that is certified to kill 99.9% of germs, such as Dettol Antibacterial Surface Cleaner Spray or Xtra Protect Sanitiser
• Special attention should be paid to "high touched" areas such as; door and cupboard handles, light switches, TV remotes, tables, countertops etc
• Warm water (not hot or cold) should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products
• Use disposable or machine washable gloves
• Open windows where possible for ventilation
• Wash cleaning cloths and mop covers at a high temperature (60°C or above) after every use
• Avoid shaking dirty laundry and soft furnishings such as bath mats and rugs