Frequently Asked Questions
If you have a question that isn't answered on
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How do you vet the cleaners?
We first carry out a telephone interview. If the
applicant seems suitable we then arrange for a
more thorough interview to take place in their
own home. Only after taking proof of ID and
address along with references do we accept them
onto our database.
Do I meet my cleaner before the first clean?
Yes, once we allocate a cleaner, they will call
and arrange an interview at your convenience.
Once you are satisfied with your cleaner, you
can then mutually arrange a regular clean day
What if my cleaner can't make it, or is sick?
Just give us a call and we will provide you with
a cleaner to cover.
Will I have to be at home when my cleaner
No, our cleaners are vetted and are happy to
hold your house keys. We will provide you with a
Key Acknowledgement Form for your cleaner to
Do I have to supply cleaning materials?
Yes, our cleaners do not carry their own
materials as the majority of our clients prefer
to specify the substances used in their homes,
and of course this keeps the costs down. Please
be aware that due to health and safety bleach is
a banned substance.
Can I change my cleaner if I am not happy?
Yes, of course, we have a large and varied
cleaner base, just give us a call.
Do you have insurance cover?
Yes, including £1,000,000 public liability