This page lists some of our most frequently asked questions.

If you have a question that isn't answered on this page please click here to contact us.

Is there insurance cover for your cleaners?

Our agency has public liability insurance, which covers major damage over £100.00 . Bleach spills are not covered and should not be used by the cleaner. 

Do I get to meet my cleaner before the first clean?

The cleaner will call to arrange an interview at your convenience. Once you are with your cleaner and agreed to use our services, you can mutually arrange a regular clean day(s) and time. 

Will I have to be at home when my cleaner cleans?

No, all our cleaners are vetted and the he facility to hold your house keys.  However, for the spring clean service, we request that someone is available on the day at the start and end of the clean.

How does payment work?

We charge an all-inclusive rate of between £8.50 per hour and £11 per hour, dependant on your location, for our regular service and this is split into two elements.  The cleaners wage is paid in cash every time they attend.  The agency fee is paid direct to the agency in advance by monthly standing order.  If you require our spring clean service, different rates will apply.

Can I specify the day and time of clean?

You can specify the day the cleaner come Mondays to Fridays.  However, Thursdays and Fridays are the busiest days for our cleaners so these days may not automatically be available.  However, we will make every effort to supply you with a cleaner for the chosen day(s).

Who is responsible for providing the cleaning products and materials?

Our cleaners do not carry their own cleaner materials and therefore the client’s cleaning materials are used. However, please note that our cleaners are not authorized to use bleach and therefore alternative products must be used.

What happens if cleaner cannot come or if I go away?

If you go away on holiday etc and the cleaner is not require, please let us know as soon as possible and we will inform the cleaner.  You do not have to pay the cleaner for this period.  However, the agency fees are still payable.

If the cleaner goes on holiday, we give our clients the option to have a replacement cleaner during this period or wait for the cleaner to return. However, the agency fees are still payable.

What happens if I am dissatisfied with the service provided by the cleaner?

We do our best to ensure that only reliable, efficient staffs are registered with the agency. If however, you are not happy with your cleaner, give us a call and we will replace her within 5 working days.

If you have a question that is not answered on this page, please click here to contact us.