Frequently Asked Questions
1. How much will It cost me?
Our hourly rates include the cleaners wage and the agency fee so there are no hidden charges. Rates vary depending on the area you're in and the number of hours you require each week - the more you have the cheaper it gets! We'll need to know your postcode and the number of hours you need to give you a quote but you can rest assured that for the minimum of 2 hours per week you won't pay more than £10 per hour in total. For more information on rates please check our cleaning services page.
2. How do you check the cleaners?
We first carry out a telephone interview. If the applicant seems suitable we then arrange for a more thorough interview to take place in their own home which allows us an opportunity to inspect their cleaning abilities. We also require proof of ID and reference before we accept them onto our database. We then monitor every cleaner thoroughly for the whole time they are with us.
3. Can I meet my cleaner before the first clean?
Yes, of course! It's well known that personalities are often as important as cleaning standards and therefore it's understandable that you may first want to get to know your cleaner. Once a cleaner has been chosen for you, we'll arrange for them to come along and meet you so that you can approve our choice and discuss the overall cleaning tasks you require. It's important that your cleaner is someone you like so there's no need to agree to the first person we send you. Once you're satisfied that we've sent the right person for you, you can then mutually arrange a regular clean day and time.
4. What if my cleaner can't make it or is sick?
In the eventuality of your cleaner being absent just give us a call and we will provide you with another cleaner to cover.
5. Will I have to be at home when my cleaner cleans?
No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.
6. Will I have to supply my own cleaning materials?
Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the substances used in their homes. Please be aware that due to health and safety bleach is a banned substance.
7. Can I change my cleaner if I am not happy?
Yes, of course, we have a large and varied cleaner database and we’d would be happy to assign you someone different if you are unhappy for any reason. Just give us a call at any time.
8. Do you have insurance cover?
Yes, including £1,000,000 public liability insurance.
If you have a question that isn't answered on this page, please feel free to contact us.
We cover the following areas: Welling, Sidcup, Bexley, Chislehurst, Swanley, Orpington,
Blackfen, Petts Wood, Locksbottom, St Mary Cray.
