Frequently Asked Questions

If you have a question that isn't answered on this page, please contact us

How much will it cost and how do I pay?

The total cost for a regular weekly clean is £8.50p per hour and for fortnightly cleans it is £9 per hour, the cleaner is to be paid £6.50p per hour and this is to be paid to the cleaner each time they attend, either cash or cheque, the remainder of the hourly cost is then paid to Maid2Clean and this is to be paid monthly by standing order.

One-off cleans are £7.50p per hour together with an agency fee of £30, the agency fee is to be paid in advance and the cleaners fee is to be paid to the cleaner on the day of the clean.

Why is the Maid2Clean fee for regular cleans paid monthly by standing order?
This enables us to keep our operating costs to an absolute minimum, which in turn enables us to offer very competitive rates.

Do I meet the cleaner before they start?

Yes, once we go ahead an appointment will be made with you for you to meet the cleaner.

What if I am not happy with the cleaner?

Just ring the office and we will offer you another cleaner.

Do I have to be in when the clean is carried out?

No, our cleaners have been carefully vetted and are happy to hold your house keys. We will provide you with a key acknowledgement form which the cleaner will sign.

Can the cleaner be trusted?

All our cleaners are interviewed in their own home, the interview lasts about one and half hours and their work history and family background is discussed at length. The cleaner will have provided at least 2 written references and these will have been confirmed.

Do you provide the cleaning materials?

No, the cleaner will use your cleaning materials. We find that our customers all have their own personal preferences and besides it is not very hygienic to carry cleaning equipment from one house to another, this keeps our costs down which in turn reflects in the price.

Are you insured?

Yes, we have insurance cover for accidental damage and public liability. The insurance details are explained in more detail on our terms and conditions, which you will be issued with.

What if the cleaner is absent?

Unfortunately this will sometimes happen, if you require a replacement cleaner please ring the office. However as you will appreciate it can sometimes be very difficult to provide another cleaner, especially at short notice and for the same day, but if you require a replacement then let us know and we will do our best. With planned absences such as holidays and long term sickness, we can normally provide cover if requested and if we cannot then you will given a refund of our agency fee.

What if I want to cancel?

There is no long term contract, all we require is one months notice.