Frequently Asked Questions

If you have a question that isn't answered on this page, please contact us

How do you vet the cleaners?

Firstly we carry out a telephone interview.  If we feel that the applicant is suitable we then visit the applicant in their own home to carry out a more in depth interview.  We take proof of ID and references.  Once references have been checked we then accept the cleaner on to our database.

Do I meet my cleaner before the first clean?

Yes, you will meet the cleaner before she cleans for you.

Will I have to be home when my cleaner cleans?

Our cleaners are all vetted and are happy to hold house keys.  We will give you a key acknowledgement form for your cleaner to sign.

What if my cleaner can’t make it or is sick?

Just give us a call and we will provide you with a cleaner to cover.

Can I change my cleaner if I’m not happy?

We have a large database of cleaners, if you are not happy for any reason please give us a call and we will happily replace your cleaner.

Do I have to supply cleaning materials?

Our cleaners do not carry their own products and equipment.  Many of our clients prefer to specify the products used in their homes.  This also keeps the cost down.  Please be aware that bleach due to health and safety bleach is a banned substance.

Do you have insurance cover?

Yes, our insurance cover includes £1,000,000 public liability insurance.