Frequently Asked Questions

If you have a question that isn't answered on this page, please contact us

How do you vet the cleaners?

We first carry out a telephone interview. If the applicant seems suitable we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with references do we accept them onto our database.

Do I meet my cleaner before the first clean?

Yes, once we allocate a cleaner, they will call and arrange an interview at your convenience. Once you are satisfied with your cleaner, you can then mutually arrange a regular clean day and time.

What if my cleaner can't make it, or is sick?

Just give us a call and we will provide you with a cleaner to cover.

Will I have to be at home when my cleaner cleans?

No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.

Do I have to supply cleaning materials?

Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the substances used in their homes, and of course this keeps the costs down. Please be aware that due to health and safety bleach is a banned substance.

Can I change my cleaner if I am not happy?

Yes, of course, we have a large and varied cleaner base, just give us a call.

Do you have insurance cover?

Yes, including £1,000,000 public liability insurance.

How do I know that the cleaner has worked the agreed hours?
 

For clients at work during cleaning visits, we can offer our Check-in/Check-out System whereby the cleaner rings a special number from the client's housephone when she starts and finishes work. The check-in & check-out times then register on the Maid2Clean computer to provide reassurance that the agreed hours have been worked.