Frequently Asked Questions

If you have a question that isn't answered on this page, please contact us

How do you vet the cleaners?

We first carry out a telephone interview. If the applicant seems suitable we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with references do we accept them onto our database.

Do I meet my cleaner before the first clean?

Yes, I will personally introduce you to your prospective cleaner before that person is permanently allocated to clean your home.

What if my cleaner can’t make it, or is sick?

Just give us a call and we will provide you with a cleaner to cover.

Will I have to be at home when my cleaner cleans?

No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.

Do I have to supply cleaning materials?

Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the products and materials used in their homes, and of course this keeps costs down. Please be aware that due to health and safety bleach is a banned substance.

Can I change my cleaner if I am not happy?

Yes, of course, we have a large and varied cleaner base, just give us a call.

Do you have insurance cover?

Yes, including £1,000,000 public liability insurance.