Frequently Asked Questions

1. What is the cost for the cleaning service?

You can see our hourly rates on the cleaning services page and this cost includes the cleaners wage and the agency fee. Depending on the area you're in and the number of hours you require each week the cost per hour will vary - the more hours you have the cheaper the rate gets! We'll need to know your postcode and the number of hours you need to give you a quote.

2. Can I change my cleaner if I am not happy?

Yes! If at any time you wish to change your cleaner we can do so. We have a large and varied cleaner base and we'd be happy to assign you someone different if you are unhappy for any reason. Just contact us and we'll sort it out right away.

3. How do you vet the cleaners?

We first carry out a telephone interview. If the applicant seems suitable we then arrange for a more thorough interview to take place in their own home. Only after taking proof of ID and address along with references do we accept them onto our database. We then monitor every cleaner thoroughly for the whole time they are with us.

4. Do I meet my cleaner before the first clean?

Of course! We know the cleaner will be in your home and that personalities are often as important as cleaning standards. Once we choose a cleaner for you, we'll arrange for them to come along and meet you so that you can approve our choice and discuss the cleaning tasks you require. It's important that your cleaner is someone you like so there's no need to agree to the first person we send you. Once you're satisfied that we've sent the right person for you, you can then mutually arrange a regular clean day and time.

5. What if my cleaner can't make it, or is sick?

Just give us a call and we will provide you with a cleaner to cover.

6. Will I have to be at home when my cleaner cleans?

No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.

7. Do I have to supply cleaning materials?

Yes, our cleaners do not carry their own materials as the majority of our clients prefer to specify the substances used in their homes. Please be aware that due to health and safety bleach is a banned substance.

8. Do you have insurance cover?

Yes, including £1,000,000 public liability insurance.

 

If you have a question that isn't answered on this page, please contact us.

We cover the following areas: Kettering, Corby, Wellingborough, Rushden, Oundle
Wollaston, Burton Latimer, Irthlingborough, Raunds, Thrapston, Broughton, Leicester, Oadby, Wigston, Thorpe Astley, Stoneygate.