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Frequently Asked Questions
If you have a question that isn't answered on
this page, please
contact us
How do you vet the
cleaners?
We first
carry out a preliminary interview. If the
applicant seems suitable we then arrange for a
more thorough interview to take place in their
own home. Only after taking proof of ID and
address along with references do we accept them
onto our database.
Do I meet my
cleaner before the first clean?
Yes,
once we allocate a cleaner, we will contact you
and arrange an interview at your convenience.
Once you are satisfied with your cleaner, you
can then mutually arrange a regular clean day
and time.
What if my cleaner
can't make it, or is sick?
Just
give us a call and we will provide you with a
cleaner to cover.
Will I have to be
at home when my cleaner cleans?
No, our
cleaners are vetted and are happy to hold your
house keys. We will provide you with a Key
Acknowledgement Form for your cleaner to sign.
How do I know that the cleaner has
worked the agreed hours?
For clients at work
during cleaning visits, we can offer our
Check-in/Check-out System whereby the cleaner
rings a special number from the client's house
phone when she starts and finishes work. The
check-in & check-out times then register on the
Maid2Clean computer to provide reassurance that
the agreed hours have been worked.
Do I have to supply
cleaning materials?
Yes, our
cleaners do not carry their own materials as the
majority of our clients prefer to specify the
substances used in their homes, and of course
this keeps the costs down. Please be aware that
due to health and safety bleach is a banned
substance.
Can I change my
cleaner if I am not happy?
Yes, of
course, we have a large and varied cleaner base,
just give us a call.
Do you have
insurance cover?
Yes,
including £1,000,000 public liability insurance.
The first £100 damage is excluded.
What if I want to
cancel?
We hope you won't! But
if you do need to - just give us one complete
calendar month's notice.
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0800 043 1912
Please call us free on the number above or
click here to
e-mail us.
We cover postcodes BR1, BR2, BR3, BR4, SE6, SE12, SE19, SE20, SE21,
SE22, SE23, SE25, SE26, SE27 & CR7. If your area is not covered please
contact us to see if we can still reach you!
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